Terms and Conditions

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1. Conclusion of the Agreement 

1.1. According to the following terms and conditions, the contract becomes effective as soon as the room/rooms or other supplies and services have been ordered and confirmed.

1.2 If reservations are made with the Hotel Mali i Robit reservation office, the customer receives a reservation number by email or text. If deposits requested by the hotel are not paid by the given date, the agreement is no longer valid. 

1.3. If the customer is a full merchant, he is liable for all contracted obligations together with those of the guests/participants he has registered. 

1.4. If the content of the confirmed reservation differs from the registration, the former becomes binding for both guest and hotel, unless the guest raises protest upon receipt of the confirmed reservation.

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2. Arrival and Departure 

2.1 At the Hotel Mali i Robit, check-in time on the day of arrival is not possible before 12:00 pm and check-out time on the day of departure is no later than 11:00 am. If a departure is planned after 11:00 am guests must notify the reception. The hotel agreement and subject to availability, 50% of the room rate will be charged for day use up to 18:00 pm. If rooms are occupied after 18:00 pm full rate will be charged. Reservations are held until 18:00 pm on the date of arrival. Without prior notice stating otherwise, the hotel may then reallocate the rooms. This is not valid for reservations guaranteed by advance payments, or credit card transactions made through businesses recognized by the hotel. 

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3. Services and Rates 

3.1. The services stipulated by the contract are quoted in the confirmed reservation description. 

3.2 Full-board arrangements normally start with lunch on the guest's first day and end with breakfast on his last day. In case the arrangement starts with dinner, it ends with lunch on the day of departure. Half board arrangements usually include dinner. 

3.3. Contracted, but not consumed services, are neither refunded nor does this reduce rates.  

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4. Payment 

4.1. Hotel Mali i Robit is entitled to request a reasonable advance payment of the price agreed at the time of confirming the reservation.

4.2. Delays in payment entitle Hotel Mali i Robit to the refusal of further contractual services as well as to cancellation of agreements on future services. Moreover, as in the case of cancellation of the contract by the guest, Hotel Mali i Robit is entitled to claim compensation for the financial loss incurred. 

4.3. In as far as advance payments have not already been made, all outstanding costs are due for payment in the hotel on the day of departure. 

4.4. The location of payment is the hotel's registered office, even when outstanding debts have been credited and/or are due later owing to special agreements and invoicing.

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5. Cancellation 

5.1. The guest can cancel free of charge until 21 days before arrival.

5.2. The guest will be charged 50% of the total price if they cancel in the 21 days before arrival.

5.3. The guest will be charged 100% if they cancel in the 72 hours before arrival.

5.4. If the guest doesn’t show up they will be charged the total price of the reservation.

5.5. The Hotel may cancel a confirmed reservation, without liabilities towards the Guests, also in case of breach of paragraphs 6.7 and 6.8.

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6. Liability 

6.1. The hotel's contractual partners, that is, the guest himself or his host bear comprehensive liability for damages caused by themselves or their guests. 

6.2. The use of the rooms by the guest other than indicated in the contract entitles the hotel to terminate the contract without notice, charging the original total amount. 

6.3. If the hotel is unable to fulfill its contractual obligations due to unforeseen circumstances or strikes, it is not liable to pay compensation for damages. However, the hotel is obliged to ensure comparable accommodation and services for the guest. 

6.4. The hotel's liability towards the customer expires if the guest fails to lock his room or properly safeguard his personal belongings. Guests are asked to deposit their valuables in the hotel safes. 

6.5. The guest/host is obliged to contribute reasonable assistance in remedying any disruptions and minimizing possible damage. The guest/host is obliged to notify the hotel immediately of any complaints. If he fails to do so, he is not entitled to make claims. 

6.6. The guest is responsible for his personal participation in any sport and leisure activities and requested to check sports equipment prior to use. Guests are strongly advised to conclude sport-related injury insurance.

6.7. Guests are not allowed to make available accommodation at the Hotel, in any way or at any title, to any third party, without the prior written consent of the Hotel management. The Hotel reserves the right to refuse at any time the accommodation to any person that is not a guest.

6.8. During the stay at the Hotel, guests must comply with the law, with the Hotel rules, as well as with health and safety rules, moral and public order. Guests may not bring of keep at the Hotel dangerous or illegal goods.

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7. General Terms 

7.1. Children of any age are allowed. Children up to and including 6 years old can stay for free.

7.2. Pets are only allowed on prior authorization by the hotel and are free of charge. 

7.3. Objects found (lost objects) are sent home only on request and against a fee. The hotel is obliged to store the objects for 6 months after the guest's departure and then may dispose of the objects otherwise. 

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